Start with your industry
Every industry has its own trap. Pick yours.
The response protocol is built per industry, so each one gets its own page, its own rules, and its own sample responses.
Waited 45 minutes past my appointment, then got a surprise bill. Never coming back.
Showed up on time, explained the work before starting, and cleaned up before they left. Easy to recommend.
What your next customer sees
They read the response before they trust the rating.
Your next customer reads your reviews before they call, and they read what you say back. Silence reads as indifference; the wrong reply creates problems that outlast the review, and every industry has its own trap. A dental practice can violate HIPAA by confirming a reviewer is a patient. A contractor can complicate an insurance claim by admitting fault in writing. That is why every industry we serve gets its own protocol and its own page.
The difference
Same review. Two ways to answer it.
"We did EXACTLY what you paid for. Maybe read your invoice before leaving a review like this. Everyone else seems perfectly happy with us."
Why it hurts: it argues in public, blames the customer, and performs contempt in front of every future reader. The business can be right and still lose the next twenty customers.
"A final bill, much larger than what was quoted, deserves a full explanation, and your time matters. We would like to walk through it with you. Please call our manager at (630) 555-0147."
Why it works: it treats the complaint as legitimate, concedes nothing, and moves the dispute to a named person offline. Readers see a business that answers hard feedback like an adult.
How it works
Three steps, then it runs.
Connect your profile
You add AXD as a manager on your Google Business Profile. No passwords change hands, and you can revoke access anytime in two clicks.
We draft every response
Each new review gets a response within one business day, matched to your voice and written under the response protocol for your industry.
You approve, or delegate
Review each draft by text or email before it posts, or let AXD publish. Either way, responses post as your business.
What is included
The whole job.
- Every review answered within one business day, positive and negative alike
- An industry-specific protocol governing what a response may never say
- Your choice of workflow: approve each draft, or hand publishing to AXD
- Same-day escalation call for any review that alleges harm or threatens legal action
- A monthly one-page report: review volume, rating trend, recurring themes
- Your existing backlog of unanswered reviews cleared in the first month
Pricing
One number.
Month to month. No onboarding fee, no long-term contract, no per-review charges. If it stops earning its keep, cancel and revoke access the same day.
AXD REVIEWS
Cancel anytime. Access revocable by you in two clicks.
Common questions
The short answers.
Why does the industry matter?
Because the failure mode differs. A dental practice replying to a review can violate HIPAA by confirming someone is a patient. A contractor can complicate an insurance claim by admitting fault in writing. The response protocol is built per industry, which is why each industry has a dedicated page: dental, HVAC, auto repair, and electrical.
Who writes the responses?
AXD drafts them using AI-assisted workflows, and a person reviews every draft against the protocol before anything is sent to you or posted. Nothing publishes unreviewed.
What happens with a review that threatens legal action?
Nothing posts. You get a call the same day, and any response waits for your sign-off, or your attorney's.
What do you need from us to start?
A fifteen-minute intake call: your voice preferences, who billing disputes should route to, and a manager invite on your Google Business Profile. Responses start the next business day.
Start here
See your own reviews, answered.
Send your business name and we will reply within two business days with drafted responses to five of your actual reviews. Free, and yours to use whether or not you hire us.